Thank you for shopping at Wicked Avenue!
Customer Service Email: support@wickedavenue.com
Shipping Rates & Fees
Our preferred shipping carrier is the United States Postal Service. We occassionally also use UPS. To check your shipping rates, simply add items to your shopping cart and start to checkout. Shipping rates are based on weight and location. (There is no commitment to check your shipping rates. Your order will not be processed unless you click the confirm order button at the end of the checkout procedure.) Please allow up to 3 days for processing in addition to the shipping days noted below.
US Shipping Options
USPS First Class Mail (4-9 Business Days), USPS Priority Mail (3-5 Business Days), USPS Express Mail (1-2 Business Days)
International Shipping Options USPS Air Letter Mail (4-10 Business Days), USPS Global Priority Mail (4-6 Business Days), USPS Global Express Mail (3-5 Business Days)
Return/Exchange Policy
Our aim is to ensure your complete satisfaction with your online purchase. In the unlikely event that your purchase is unsatisfactory, simply return it to us in its original condition (product must not have been worn or used) within 30 days for a 100% refund.
Federal Health regulations prevent us from exchanging thongs, underwear, and any other merchandise that comes in contact with male or female genitalia for your safety. We do recognize that individuals will want to try their garments on to see if they fit, however please remember to wear a liner or underwear when trying on an outfit that has a panty bottom. We hope that most people are honest and respectful, will take the time to try on lingerie carefully, without cutting the tags, to see if the garment is what they expected. Items with cut tags or that are not in original condition/original packaging will not be accepted. Please be sure to wear footwear only on carpeting until you are sure they fit. Novelty items/adult toys are not returnable or exchangeable.
*We will not reimburse any return shipping charges unless we have made an error in product fulfillment. *We will not refund any shipping & handling fees. *You will not be charged any re-shipping fees when replacing defective/damaged goods. *Returns sent C.O.D. will be refused. *We are unable to refund or exchange clearance or closeout merchandise under any circumstances. *Due to the seasonal nature of the items, we are also unable to refund or exchange Holiday Garments and Costumes. Any Costume purchase made during the month of October is not eligible for return or exchange. Any holiday specific items, such as Santa *Suits are not eligible for return or exchange. *Custom orders or special request items cannot be returned or exchanged for any reason. *For your own protection, you may wish to send your return back to us by insured parcel post or courier if these services are available in your area. We are not liable for damaged item(s) returned to us or returns that are not received. *All refunds if applicable will be applied to the payment method used for your original purchase. We will make every effort to process your return quickly and you will receive an e-mail notification on the status of your return.
All requests for defects must be made within 10 days of the receipt of your order. Any request beyond 10 days will be accepted at our discretion and processed in the form of an exchange or merchandise credit only. No requests after 30 days from the date of invoice will be accepted. The damaged item will be replaced and shipped to you at no additional charge, once we have received the problem item. Should any return deemed not defective will be returned you at your expense.
All packages sent to Wicked Avenue for return, credit or exchange must have an RMA (Return Merchandise Authorization) number referenced on the outside the package. Any package received by us without an RMA number on the outside of the package will be refused and returned to the sender.
Please email customer service at support@wickedavenue.com to request your RMA number.
You can expect to receive a response from our customer service department within 48 hours that will include your RMA number and all of your return instructions. Please be sure that you have thoroughly read the policy guidelines above so there is no confusion later.
Our preferred shipping carrier is the United States Postal Service. We occassionally also use UPS. To check your shipping rates, simply add items to your shopping cart and start to checkout. Shipping rates are based on weight and location. (There is no commitment to check your shipping rates. Your order will not be processed unless you click the confirm order button at the end of the checkout procedure.) Please allow up to 3 days for processing in addition to the shipping days noted below.
US Shipping Options
USPS First Class Mail (4-9 Business Days), USPS Priority Mail (3-5 Business Days), USPS Express Mail (1-2 Business Days)
International Shipping Options USPS Air Letter Mail (4-10 Business Days), USPS Global Priority Mail (4-6 Business Days), USPS Global Express Mail (3-5 Business Days)
Return/Exchange Policy
Our aim is to ensure your complete satisfaction with your online purchase. In the unlikely event that your purchase is unsatisfactory, simply return it to us in its original condition (product must not have been worn or used) within 30 days for a 100% refund.
Federal Health regulations prevent us from exchanging thongs, underwear, and any other merchandise that comes in contact with male or female genitalia for your safety. We do recognize that individuals will want to try their garments on to see if they fit, however please remember to wear a liner or underwear when trying on an outfit that has a panty bottom. We hope that most people are honest and respectful, will take the time to try on lingerie carefully, without cutting the tags, to see if the garment is what they expected. Items with cut tags or that are not in original condition/original packaging will not be accepted. Please be sure to wear footwear only on carpeting until you are sure they fit. Novelty items/adult toys are not returnable or exchangeable.
*We will not reimburse any return shipping charges unless we have made an error in product fulfillment. *We will not refund any shipping & handling fees. *You will not be charged any re-shipping fees when replacing defective/damaged goods. *Returns sent C.O.D. will be refused. *We are unable to refund or exchange clearance or closeout merchandise under any circumstances. *Due to the seasonal nature of the items, we are also unable to refund or exchange Holiday Garments and Costumes. Any Costume purchase made during the month of October is not eligible for return or exchange. Any holiday specific items, such as Santa *Suits are not eligible for return or exchange. *Custom orders or special request items cannot be returned or exchanged for any reason. *For your own protection, you may wish to send your return back to us by insured parcel post or courier if these services are available in your area. We are not liable for damaged item(s) returned to us or returns that are not received. *All refunds if applicable will be applied to the payment method used for your original purchase. We will make every effort to process your return quickly and you will receive an e-mail notification on the status of your return.
All requests for defects must be made within 10 days of the receipt of your order. Any request beyond 10 days will be accepted at our discretion and processed in the form of an exchange or merchandise credit only. No requests after 30 days from the date of invoice will be accepted. The damaged item will be replaced and shipped to you at no additional charge, once we have received the problem item. Should any return deemed not defective will be returned you at your expense.
All packages sent to Wicked Avenue for return, credit or exchange must have an RMA (Return Merchandise Authorization) number referenced on the outside the package. Any package received by us without an RMA number on the outside of the package will be refused and returned to the sender.
Please email customer service at support@wickedavenue.com to request your RMA number.
You can expect to receive a response from our customer service department within 48 hours that will include your RMA number and all of your return instructions. Please be sure that you have thoroughly read the policy guidelines above so there is no confusion later.
$20 Minimum Subtotal Required For All Purchases (except downloads)
